We are happy to exchange or refund items that you are not 100% satisfied with or that you have received in a damaged or faulty condition.
Please contact us promptly regarding any returns and we will advise of exact process of your return situation under guidelines listed below.
- If your item is not what you truly wished for we are happy to issue a full refund for the product or an exchange for a different one within 30 days of purchase.
- Items must be in original undamaged packaging for refund equivalent to purchase price. If damagaed you may only be offered a partial refund.
- Shipping back to Little Toy Tribe will be at customers expense for change of mind and we will not be held responsible for lost, stolen or damaged return deliveries.
- Little Toy Tribe will pay the cost of shipping back to us when prodcuts are damaged and we will do our best of offer replacement but sometimes this is not possible due to stock levels.
- Please ensure that items are well packed and shipped with tracking number to ensure a safe journey.
Change of mind before order is posted
If you simply change your mind after an order has been placed before it is shipped to you please note that this will be refunded to you after dectucting the fees from the transaction such as Paypal, Afterpay or Shopify etc. These fees range from 2-6% depending on the payment method used at checkout.
$200 Free Shipping on return orders
If your refund brings the original order below $200.00, the original cost of postage from Little Toy Tribe to you will be deducted from the refund.
Little Toy Tribe at their discretion have the right to reject returns outside the 30 day return period or items which are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.